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Serving the Appliance &
Electronics Service
Industry Since 1955
THE
LEADING
EDGE   
Click Here For 2009
Convention Agenda

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2009 Convention Sponsors






RUBIN INSURANCE


 

Kerr's Appliance
Repair Specialists

146 Shoppers Ln
Covina, CA 91723
626-859-2528

 

  Welcome to PSOC

 

The 2009 “Leading Edge” Annual Convention was a huge success!

The PSOC 2009 convention held at the Kona Kai Resort in San Diego, California was an overwhelming success based upon feedback from all of our sponsors, members and general attendees totaling160 participants! 

Technical training from major manufacturers, service management seminars given by industry professionals along with the great location, food and entertainment, made for one of the best PSOC conventions in recent times. 

The convention was kicked off with a spectacular vendor reception sponsored by Service Power and Kerr’s Appliance Repair Specialists.  It was held in the ballroom overlooking the beautiful marina. The menu consisted of a wonderful pasta and salad bar and whatever drinks you desired. You can always tell how well these events go by the attendance at breakfast the following morning. 

Technical training was provided by Barry Kokot from Sharp, Diane Hoffmann from Reckitt Benckiser, Roger Greenhaw and Mike Renauldi from LG Appliance and Electronics, Daniel Newman from Mitsubishi, Mark Kesner from GE, Al Bufkin from Sub-Zero/Wolf, Rob Latimer from JVC, Jean Magliore from Panasonic, Tom Knizner and Paul O’Neil from Haier, Patrick Leonard from Whirlpool, Steve McNiel from Thomson, Ross Mobbley from Electrolux, Steve Honig of Volutone, and Barry Feinman from iArt. 

Service management and customer service seminars were highlighted by a comprehensive presentation by Jim Rushton - Service Power -1st Timer Orientation, Rick Fong, Bear Chief, and BEAR Update.  A great panel discussion was held with various industry leaders and informative software users groups held by Glade Ross of Rossware and Jeremy Ketchum of Swiftlink.  The business classes were outstanding this year.  They started off with WOW Your Customers with Dave Velasquez.  They continued on with Jeff Diamond conducting Why We Do This.  Katie Williams and Regina Lauridsen from the IRS did a fantastic job on the IRS Do’s and Don’ts.  Eloy Fierro and Rick Diamond presented Doing Business in California, Jim Rushton did On Site Service Solutions, Glade Ross hosted Harnessing the Latest Technologies to Build a Modern Service Office and Charlene Moreno conducted Dealing With Difficult People.  Eloy Fierro and Bert Miles held a great class on Targeting Your Cost as the final business class of the convention. 

The association was also successful in selling a large quantity of fund raising raffle tickets and many great prizes were won.  The door prizes were donated by Andrews Electronics, Coast Appliance Parts, GE, Hitachi Home Electronics, Los Medanos College, ShopJimmy, P&F USA, Electrolux, Whirlpool, Purcell Murray, Sharp, PacParts Inc, Haier, Mitsubishi, Hitachi, Marcone Appliance, Subzero/Wolf, Panasonic and Thomson.  

Our function sponsors that supported all of the great food, reception, drinks and entertainment included Kerr’s Appliance Repair Specialists, Service Power, Marcone, Sencore, Sub-Zero/Wolf, Encompass Group, Panasonic, Andrews, Rubin Insurance, Coast Appliance Parts, P & F USA Inc., Mitsubishi, NEW, Thomson, PTS and In-Home TV Repair. 

Friday evening we had a great dinner and tremendous entertainment.  We also had a hula contest … judged by Princess Papoli, Miss Hawaii 1933.   It was very exciting! 

Plans are currently in process for next year’s convention.  We will let you know as soon as they are firmed up.  

On behalf of the PSOC board of directors and members, I would personally like to extend a hearty thanks to all of the 2009 sponsors and attendees.  

We all look forward to seeing you next year! 

Be all you can be for a better industry!

 Jim Rushton

President

 

 

CLICK HERE
For some photos from The 2009
Professional Servicers Organization of California Convention.

 

The "Dons" courtesy of Sam Sieben
 
Princess Popoli, Carleen Erwin, Uncle Sam, Don Erwin
 

 

 

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