|
The 2009 “Leading Edge” Annual
Convention was a huge success!
The PSOC 2009 convention held at the Kona Kai Resort in San
Diego, California was an
overwhelming success based upon
feedback from all of our sponsors,
members and general attendees
totaling160 participants!
Technical training from major manufacturers, service
management seminars given by
industry professionals along with
the great location, food and
entertainment, made for one of the
best PSOC conventions in recent
times.
The convention was kicked off with a spectacular vendor
reception sponsored by Service Power
and Kerr’s Appliance Repair
Specialists. It was held in the
ballroom overlooking the beautiful
marina. The menu consisted of a
wonderful pasta and salad bar and
whatever drinks you desired. You can
always tell how well these events go
by the attendance at breakfast the
following morning.
Technical training was provided by Barry Kokot from Sharp,
Diane Hoffmann from Reckitt
Benckiser, Roger Greenhaw and Mike
Renauldi from LG Appliance and
Electronics, Daniel Newman from
Mitsubishi, Mark Kesner from GE, Al
Bufkin from Sub-Zero/Wolf, Rob
Latimer from JVC, Jean Magliore from
Panasonic, Tom Knizner and Paul
O’Neil from Haier, Patrick Leonard
from Whirlpool, Steve McNiel from
Thomson, Ross Mobbley from
Electrolux, Steve Honig of Volutone,
and Barry Feinman from iArt.
Service management and customer service seminars were
highlighted by a comprehensive
presentation by Jim Rushton -
Service Power -1st Timer
Orientation, Rick Fong, Bear Chief,
and BEAR Update. A great panel
discussion was held with various
industry leaders and informative
software users groups held by Glade
Ross of Rossware and Jeremy Ketchum
of Swiftlink. The business classes
were outstanding this year. They
started off with WOW Your Customers
with Dave Velasquez. They continued
on with Jeff Diamond conducting Why
We Do This. Katie Williams and
Regina Lauridsen from the IRS did a
fantastic job on the IRS Do’s and
Don’ts. Eloy Fierro and Rick
Diamond presented Doing Business in
California, Jim Rushton did On Site
Service Solutions, Glade Ross hosted
Harnessing the Latest Technologies
to Build a Modern Service Office and
Charlene Moreno conducted Dealing
With Difficult People. Eloy Fierro
and Bert Miles held a great class on
Targeting Your Cost as the final
business class of the convention.
The association was also successful in selling a large
quantity of fund raising raffle
tickets and many great prizes were
won. The door prizes were donated
by Andrews Electronics, Coast
Appliance Parts, GE, Hitachi Home
Electronics, Los Medanos College,
ShopJimmy, P&F USA, Electrolux,
Whirlpool, Purcell Murray, Sharp,
PacParts Inc, Haier, Mitsubishi,
Hitachi, Marcone Appliance,
Subzero/Wolf, Panasonic and Thomson.
Our function sponsors that supported all of the great food,
reception, drinks and entertainment
included Kerr’s Appliance Repair
Specialists, Service Power, Marcone,
Sencore, Sub-Zero/Wolf, Encompass
Group, Panasonic, Andrews, Rubin
Insurance, Coast Appliance Parts, P
& F USA Inc., Mitsubishi, NEW,
Thomson, PTS and In-Home TV Repair.
Friday evening we had a great dinner and tremendous
entertainment. We also had a hula
contest … judged by Princess Papoli,
Miss Hawaii 1933. It was very
exciting!
Plans are currently in process for next year’s convention.
We will let you know as soon as they
are firmed up.
On behalf of the PSOC board of directors and members, I would
personally like to extend a hearty
thanks to all of the 2009 sponsors
and attendees.
We all look forward to seeing you next year!
Be all you can be for a better industry!
Jim Rushton
President
|
