Board of Directors

Please click on a Director’s name for more information.

Ron Douglas President

Chuck Hepburn Vice president

Susan Douglas Secretary

Craig Hollis Treasurer

Debra Winckler Director

Dave Walker Director

Eloy Fierro Administrator

Charlene Moreno Executive Director


Ron Douglas


Ron has been in the appliance repair business for over 35 years. Ron’s family had owned Maytag stores and Laundry Mats in the Long Beach area. The company provides more service than sales.

Ron was an independent service contractor for Whirlpool and currently the local Service Technician for Bosch, Thermador, Gaggneau, Haier, LaCornue, Miele, Asko, and Bertazzoni. They also repair many other brands.

Affordable Appliance Service Inc. is a small corporation. Ron does the repairs and his wife Susan handles the administration of the company. Ron and Susan have been in the Inland Valley area for about 15 years and enjoy promoting local businesses.

Affordable Appliance Service Inc. completes 88 % of their calls on the first call. This comes through triage and careful planning with a very well stocked service vehicle. They usually respond to their customers the first day or with 24 hours. Their customers never wait and a huge portion of their business is very satisfied repeat customers.

Affordable Appliance Service Inc. is registered with Dept. of Consumer Affairs license number (A44208). They are one of the few companies that are licensed and able to provide Gas Valve Conversions (Propane) for Ranges and Dryers.

Ron and Susan believe in supporting the industry associations and are members of Professional Servicers Organization of California (PSOC) and Professional Service Association (PSA).

Ron and Susan stay on top of the ever changing technology by attending all training offered in the industry on the latest products.

They offer coverage in a wide area and some of their customers who live outside their normal territory are willing to pay extra for their services.

Affordable Appliance Service Inc.
33540 Hayfield Circle
Wildomar, California 92595
(951) 244-5010 Fax: (951) 244-5139


Chuck Hepburn

Vice president

The founder and owner of Tri-County Appliance Services in Chico, CA Chuck first started working in the industry in 1967 at Steve’s Color World in Woodland, CA where he delivered TVs and installed antenna systems. In 1968 he moved to Chico and went to work for Payless TV and Electronics. In 1973, Chuck gained CET (Certified Electronic Technician) Certification and went to work for Sears the following year. While at Sears Chuck took every class that was offered at their Glendale Training Center. In 1991 he started his business North State TV and Appliance, which grew and expanded over the years and is now known as Tri County Appliance.

Tri-County Appliance Parts and Mr. Appliance of Butte County
181 East 9th Avenue
Chico, CA, 95926.
(530) 343-2768


Susan Douglas


Born and raised in Vista, North San Diego, Susan went to Vista public schools and began her career the day after she graduated high school. After getting her feet wet as a receptionist at the local newspaper for a couple of years, she transitioned to a local real estate agency where in addition to her receptionist duties she also designed promotional materials for their advertising efforts.

Then began her 38 year bank career where in addition to bookkeeping and operations, she held various customer service positions such as telephone agent; responsible for routing telephone calls for 17 branches, safe deposit clerk, and client services specialist; where she assisted customers in opening new accounts and obtaining loans.

After moving to Temecula, in South Riverside County, Susan and her husband Ron Douglas began running their own repair business part time while Ron worked full time as a bus driver. Susan and Ron worked on developing their business together, and as the business gained velocity they were able to focus on it totally. With Susan handling the phone, scheduling, and billing and Ron providing the servicing and repairs, they have spent the last ten years going out on calls together and growing a successful business. Through all of this they have noticed that, as in most everything else in life, change is the only constant in the appliance field.


Craig Meadows


Craig Meadows literally grew up in the television services industry. His father opened Meadows Sunset back in 1960 when Craig was nine years old. Craig carried his fathers tool case to various jobs and there began sharpening his technical and business skills. 
He studied electronics in high school and in his post secondary education, and after graduating, spent two years in Oregon working for a company that builds medical testing equipment.

His father bought Hollis TV about twenty five years ago. After Moving back to Bakersfield Craig became the lead technician in his family’s business. Shortly thereafter his dad retired and Craig took over the business. Over the years, Hollis TV has worked hard to build trust and provide a standard of excellence their customers can rely on. They take pride in the fact that they have a spotless record with the BBB.

Hollis TV Inc.
4208 Rosedale Hwy, STE.302#132
Bakersfield, CA 93308


Debra Winckler-Grantham


Debra was a mother with 2 small children when she graduated from the Appliance Service Technology Program at Los Medanos College in Pittsburg, CA in 1991. After graduation, her career as an In Home Service Technician took her to positions in companies both large and small where she gained experience in a variety of industry related areas including answering phones, dispatching, working in the field, and mentoring new technicians. Fieldwork and mentoring were particularly resonant areas, an affinity which foreshadowed her later career as an educator.

With over 25 years of industry experience behind her Debra returned to the Appliance Service Technology Program in August 2013 as a part time teacher. By August 2016 she had converted to teaching full time. Furthering the vision of Len Price, past PSOC President and the founder of the AST Program at Los Medanos College, Debra sees herself as a conduit in the Program’s long standing tradition of providing well educated technicians capable of serving the needs of a diverse marketplace. Her goal as an educator is to continue to cover the fundamentals of operation, diagnostics, and repair, while expanding on the areas of Customer Service and Home Care knowledge needed to be competitive in today’s job market.

Los Medanos College
2700 E Leland Rd
Pittsburg, CA 94565


Dave Walker


Dave grew up in the small appliance, radio and TV repair business and started working for his Dad at Dependable Electric and Appliance service while he was still in High school. Their company serviced everything from TV, radio, stereo, small appliance, vacuum and more. If it plugged in or took batteries they did their best to service it! Even mechanical issues were solved thanks to their combined years of experience and knowledge.

Learning from his Dad for many years has helped Dave keep a open mind and complete repairs others might not attempt. Dave has been full time at Dependable Since 1979, and the shop has been at the same location for close to 50 years. They hope to be here for many more. To better encompass the breadth of their capabilities the company will soon change its name to Dependable Electronics and TV repair, and still hopes to be your go-to service provider for years to come.

Dependable Electronics and TV repair
Dave & Ken Walker
15832 Pasadena Ave


Eloy Fierro


PO Box 561
Cypress, CA 90630
email: proservicers @


Charlene Moreno

Executive Director

PO Box 561
Cypress, CA 90630
email: proservicers @