Submitted by:
Charlene Moreno, Executive Director
Have you ever gone into
car dealership and had a bad experience?
Have you ever visited a doctor's
office and had to wait longer than
the actual visit lasted?
We all have had bad experiences
trying to get some type of 'service'.
Today it seems the real customer
service has gone by the wayside.
When we do get 'good' service it's
exciting. We tell our friends,
we leave a bigger tip, and we say
thank you over and over again.
We have conditioned ourselves to
expect bad service. Have business
owners given in to that practice
also?
More and more I hear stories
about how the customer has caused
more problems than they are worth.
Do you know each customer tells
at least ten friends about their
experience, good or bad? Can
you afford to lose ten new customers
on a daily basis?
It must be so easy to get burned
out where customers are concerned.
I've watched some of the court programs
on television and they all seem
so harsh, but I think they have
seen enough crazies that they assume
everyone is crazy or stupid or they
wouldn't be there in the first place.
That isn't always the case.
Some people just need legal assistance.
In most cases your customer just
needs service. I think it's
human nature to be upset when something
breaks down - whether it be a car,
refrigerator, big screen or something
very simple. It's just no
fun having to deal with the problem.
Remember - the servicer picked this
industry and without customers everyone
would have to close the door and
go home. In some cases they
already have.
Just take a good look at how you
think of customers. Do you complain
about them, hate picking up the
phone, dodge complaints - if so
always remember the customer can
hear that in your voice and see
it in your
face long before the service begins.
Let's all try and get back to "customer
service". There are lots of
service facilities out there, but
the one with the
best "customer service" will win!
