Well, the saga continues - it's
almost getting funny. A new
service company was assigned to
the service The technician arrived
on October 2nd in shorts, a T-shirt
with the flag on the front and a
big hole in the middle. After
inspecting the refrigerator he told
me he wasn't sure what the problem
was. It could be the evaporator
or the mother board. He looked
at the part that was taken out on
the previous service and wanted
to check it with his meter.
After a few minutes he informed
me he didn't think the meter worked
because a customer had stepped on
it about a week before. I
was informed at this point he would
have to return to the office and
check with the manufacturer to see
what they wanted to do. As
he left I noticed there was no paperwork
and asked him for a receipt.
He said he couldn't give me one
because they didn't have a way to
make duplicates. I asked him
if I could make a copy myself and
he was fine with that.
On the 6th I called to see what
the manufacturer had decided to
do. I was told each part would
be replaced and it would take about
seven days for the parts to arrive.
On the 13th I still had not heard
anything so I called again.
I was told someone would call me
when the part came in. The
evening of the 17th I received a
call from the service company telling
me they would be out the next day
between 8:00 a.m. and 5 p.m..
When I asked if they could narrow
that down I was told someone would
call me early on the 18th to let
me know. At 9:45 a.m. Ireceived
a call letting me know the technician
would be out before noon.
He arrived once again in shorts
and a T-shirt but this time without
any holes. I thought that
was an improvement. He asked
if I could help move the refrigerator
as he was concerned he would scratch
the floor. I told him I didn't
want that to happen and he said,
"some times it does and we can't
do anything about it." Well,
we didn't scratch the floor but
I'm sure if we had it would have
been my fault
After the service was completed
once again I saw no paperwork and
asked if I could make a copy of
his. This time he had no paperwork
himself. He said the office
would provide something if I needed
it. When I called the office
I was told I wouldn't get a copy
of anything until the manufacturer
had paid them. I informed
her that was against the law in
the State of California. They
had to leave some type of paperwork
showing what was done. She
told me it would go in the mail
right away. Guess what - as
of today I still don't have it -
but the good news - the noise is
gone - FOR NOW.
