In accordance with the PSOC Code
of Standards, I agree
that I will:
-
Operate my business under
required Licenses in an
area zoned for business.
-
Maintain records of service
performed, materials used,
and charges made for each
customer. Each customer
is to be given an itemized
copy of the Invoice with
Warranty clearly stated
thereon, such records to
be kept in legal accordance.
-
Provide and fully honor
a clearly stated Warranty
or Guarantee on each Sale
or Repair Invoice.
-
Reduce all Service Contract
or Warranties to writing
explicitly stating what
is covered and what exclusions
there may be, including
duration dates.
-
Maintain adequate test equipment
in keeping with Professional
Servicing Standards.
-
Perform repairs in the shop
or home in accordance with
Professional Servicing Standards,
including preventive maintenance
and Factory Authorized Modifications,
limiting parts replacement
to those parts required
to return equipment to normal
operation equal to the Original
Equipment Manufacturer's
specifications.
-
Use only parts and material
of equal or superior quality
to O.E.M. specifications.
-
Use diligent care in the
customer's home and fully
protect his/her property
while it is in our possession
with adequate insurance
or other provisions to compensate
for its loss or damage occasioned
by fire, theft, or vandalism.
-
Base my Service Call prices
on the following conditions:
-
A Service Call is defined
as a call to the home upon
a customer's request. A
properly equipped and fully
trained Technician will
be sent for the purpose
of repairing electronic
equipment.
-
Service Call prices will
be based on a maximum half
hour time in the home, including
travel time, if within our
normal service area.
-
Time in excess of basic
Service Call may be charged
for at the shop's prevailing
rates, and Services Calls
made outside our normal
area may be charged mileage.
10.
Abide by the PROS Advertising Code
as follows:
-
Promote PROS in my advertising
using the registered Trademark,
Decals, and other materials
available from the State
Office.
-
Not initiate any form of
false or misleading advertising,
realizing that such activity
is detrimental to the Service
Industry.
-
To conform with the Ethical
and Professional Standards
of Advertising as set forth
in Chapter 27, section 2700
series of the business and
professions code of the
State of California.
-
Not initiate political advertising
of any type using the PROS
Registered Trademark unless
submitted to and approved
by the State Board of Directors.
11.Take
price in my chosen profession and
my position in it. I will remember
that, in building my business it
is not necessary to tear down another's',
but will respect my competitor's
position and endeavor to earn his
respect.
12.
Comply with the California B.E.A.R.
Laws and Regulations emanating therefrom,
and further comply with all National,
State, and Local Laws, Rules, and
Regulations pertaining to my category
of electronic business.
13.
Comply with the PROS Charter, By-Laws,
and Code of Ethics governing regulations
with my customers and my fellow
PROS members.
14.
I understand that violation of this
Code of Standards will be cause
of revocation of my membership and
the loss of all privileges accorded
by such membership, subject to provisions
within the By-Lays of the Professional
Servicers Organization of California.
