One of the biggest problems around
the workplace is miss-communication,
or a lack of communication. Weather
it’s between co-workers, employees
and employers, or the service center
and the customer. It’s not an everyday
occurrence, hopefully, but it does
happen.
All sorts of things can happen that
shouldn’t need to. For example,
I was ordering a part for a plasma
TV. the other day, and the techs.
from this particular company call
some of the boards different names
then what’s on their service manual
or their website. I’ll just say
that it’s a good thing that the
parts department called me, because
I placed the order for the wrong
part.
For those of you who need to bring
the set in for further diagnostics,
if you tell the customer that you
should have an estimate for them
in three or four days, call them
in three or four days, even if the
estimate isn’t ready. At least tell
them that you’re still diagnosing
their unit. Customers tend to get
irritated when you don’t.
You probably already have this in
practice, but here it is again.
Get in the habit of documenting
things in a notebook. This helps
when you have several of your techs.
working on the same unit at different
times. It also helps if you need
to reference the job later down
the line, like when an insurance
company calls to find out what’s
going on with their clients unit.
Also, I find that it helps to carry
around some zip-lock bags to put
the screws into, and a marker to
mark the bags. This really helps
when there’s more then one unit
taken apart on the same bench, or
when you take a unit apart and your
co-worker has to put it back together
because your stuck doing something
else.
These are just a few practices that
I find necessary around the workplace.
With-out them, we’re in complete
disarray.
If you have any other practices
that you would like to share, I
would love to hear about them. Drop
me an email at
s_wongjr@yahoo.com
Jr.
Precision Sound Service
