The PSOC 2008 convention held at
the QUEEN
MARY
HOTEL in Long Beach, CA was an overwhelming
success based upon feedback for
all of our sponsors, members and
general attendees totaling170 participants!
Technical training from major manufacturers,
service management seminars given
by industry professionals along
with the great location, food and
entertainment, made for one of the
best PSOC Conventions in recent
times.
The convention was kicked off with
a spectacular hospitality hosted
by Don Grice from Info Access in
the Verandah room on the very top
deck of the Queen Mary overlooking
the bay. The menu was chicken and
beef fajitas and whatever drinks
you desired. You can always tell
how well hospitality went by the
breakfast the following morning.
A
special thanks to the instructors
– Erik Aaron of Mitsubishi, Chuck
Liquori of GE,
Neki Jones of the IRS, Steve
McNiel from Thomson, Don Dellario
of Whirlpool, Jerry Doubrava from
LG (electronics class), Jean Magloire
from Panasonic, Al Bufkin from Sub-Zero/Wolf,
Gary Fenton from Philips, Barry
Kokot from Sharp, Ross Mobbley of
Electrolux, Jim LeClair of Toshiba,
Paul O’Neil and Tom Knizer from
Haier America, Patty Varnes of LG
(appliance class), Ron Latimer of
JVC and Scott Connole of BSH.
Service management and customer
service seminars were highlighted
by a comprehensive presentation
by Jim Rushton- Service Power -1st
Timer Orientation, Laura Zuniga,
Bear Chief, Bear Update, Rick Diamond-Bear-Write
it Right, Eloy Fierro- PSOC director-
Song Beverly Consumer Protection
Law, Neki M. Jones-IRS-Better Business
through better record keeping, Glade
Ross- Rossware- Nuts and Bolts in
computers, Bert Miles-Coast Appliance
Parts- Understanding the value of
your service, Glade Ross- Rossware-
Managing your business through technology,
Cliff Chewning-Whirlpool-Caring
for your customer and Saturday we
conducted an open manufacture day
to meet with servicers to discuss
issues.
The association was also successful
in selling a large quantity of fund
raising raffle tickets and many
great prizes were won donated by
Andrews Electronics, Coast Appliance
Parts, Electrolux, Elica, Haier
America, Hitachi, Kellet Enterprises,
Marcone Appliance Parts, Mitsubishi
Digital Parts, Orbital, Panasonic,
Pac Parts, Philips, Purcell Murray,
Reliable Appliance Parts, Sharp,
Sub-Zero, Toshiba and Whirlpool.
Our function sponsors that supported
all of the great food, hospitality
and entertainment included Andrews
Electronics, Coast Appliance Parts,
Electrolux, Info Access, Marcone
Appliance Parts, Mitsubishi, NEW,
Panasonic, Philips, PTS Electronics,
Reliable Parts, Rubin Insurance,
Sencore, ServiceBench, ServicePower
Field Service Solutions, Sub Zero,
Thomson.
To culminate the 4-day convention
a formal dinner with entertainment
was a great deal of excitement and
fun!
Plans are currently in process for
next year’s convention, which will
be held in San Diego.
On behalf of the PSOC board of directors
and members, I would personally
like to extend a hearty thanks to
all of the 2008 sponsors and attendees.
We all look forward to seeing you
in San Diego next year!
Be all you can be for a better industry!
Jim Rushton
President
