Effective Date:
August 1, 2008
Release Date: July 23,
2008
RE:
Recognizing the impact rising fuel
cost has on our service providers,
Toshiba is implementing a fuel surcharge
payment for customer in-home warranty
service calls.
Current Procedure:
None
Revised Procedure:
Simply add the word “FUELSC” in
the part number field with “surcharge”
in the description field on a warranty
claim document with a quantity of
one.
Toshiba will determine the
amount of the fuel surcharge payment
based on the market price of fuel.
The starting payment is $5
per claim.
|
Qty
|
Part Number
|
Description
|
|
1
|
FUELSC
|
Surcharge
|
The fuel surcharge payment is applicable
only to product warranty claims
submitted for “In-Home” service
-
Customer claims that are designated
In-home major/minor or shop
pull are eligible
-
Carry-In product claims are
not eligible
-
Store stock claims are not eligible
The service center is responsible
for adding part number “FUELSC”
to eligible claims.
Toshiba will not retroactively
pay surcharge on claims missing
the surcharge part number.
For further clarification and/or
questions regarding warranty requirements
for Toshiba products, please contact
Toshiba via your Field Engineer
or directly to the Warranty department
or check the Toshiba service web
site www7.toshiba.com.
Field Engineer- John Scott, 845.236.7488
or john_scott@tacp.com
Field Engineer- Paul Nunes, 630.262.8674
or paul_nunes@tacp.com
Field Service Manager –Darin Mortinsen
615.257.4259 or Darin_Mortinsen@tacp.com
Reference:
